Service Upgrade Suite
The after-sales service tailored to your needs
Nimax is a Specialized Assistance Center covering the entire Italian territory for the brands it represents
The nimax assistance service aims to ensure the constant quality over time of the installed systems and to minimize unexpected or scheduled downtime.
We have prepared a range of services to cover different needs; this way, you can plan interventions and costs while benefiting from advantageous rates. The modular formula allows you to choose the solution that best suits your needs.
The nimax Customer Academy is the training path for technicians that makes your personnel autonomous in routine maintenance and provides essential skills to effectively interface with our technology experts.
Scheduled Assistance
This module is designed to allow you to plan preventive maintenance, guarantee assistance within a predetermined time, and have a preferential line with the nimax telephone help desk.
Advantages:
- Periodic preventive checks to reduce the risk of extraordinary maintenance.
- Total customization of a package structured according to the customer’s needs and the plant’s characteristics.
- Priority Service to achieve a zero Minimum Time To Restore (MTTR).
- Service price list with fixed prices throughout the contract duration.
- Help Desk preferential line for immediate assistance.
Module available for:
- Coding and Marking Systems
- Inspection and Control Systems
- Labelling Systems
Warranty Extension
With this upgrade module, you can extend the coverage offered by the nimax warranty by +24 or +48 months with minimal investment.
It is a simple and economical solution to benefit from advantageous rates and fixed prices.
Advantages:
- Warranty extension of +24 or +48 months beyond the legally mandated year.
- No charges for repairs carried out at nimax assistance centers in Bologna, Milan, Padua, Avellino.
- Priority Service to achieve a zero Minimum Time To Restore (MTTR).
Module available for:
- Domino Systems
- Loma Systems
- Nemesis Systems
Fullcare3 & Fullcare5
This module was created for those who want to protect themselves from any problem with the system used. You can choose between a complete coverage lasting 3 or 5 years, at your choice, on the new marking systems.
The advantages:
- All-inclusive assistance.
- Spare parts and labor included.
- No travel expenses.
- 1 check-up visit included to be carried out during the first year.
- Training at a discounted price for the entire duration of the contract.
- Priority Service to achieve a MTTR (Minimum Time To Restore) equal to zero.
- MyNimax license included for the duration of the period.
Module available for:
- Inkjet Series A i-Tech – Ax
- Laser D320i – Laser D620i
- TTO Series V
- TIJ Series G i-Tech
- P&A Series M i-Tech
nimax Customer Academy
Nimax Customer Academy is a wide range of training courses designed to:
- transfer the know-how of industry experts to your managers and line operators
- interface with our staff efficiently
- develop joint projects with shared logic.
Some titles in our catalogue: “Use and maintenance of technologies (basic and advanced course)”, “Safety regulations for the use of lasers”, “MID regulations”, “Project management”, etc..
The advantages:
- Immediate savings on maintenance costs and intervention times thanks to the nimax help desk
- Study of specific technical and safety regulations for technologies and sectors.
- Customised design based on your needs.
- Flexible implementation.
- Possibility of organising training at the Customer’s premises.
- Support for requests for course financing, teaching materials and certificate of participation.
- Qualified teachers for both technical expertise and teaching methodologies.
Module available for:
- Coding and Marking Systems
- Inspection and Control Systems
- Labelling Systems
Season Check
This module is designed to intervene preventively on the systems, anticipating the resolution of possible failures with the risks that would arise, through a personalized programming of the exits.
The advantages:
- Periodic preventive checks to reduce the risk of failure.
- Maintenance of optimal conditions of the system also for the purposes of quality certifications.
- Preventive scheduled planning.
- Total customization of a package structured according to the needs of the Customer and the characteristics of the system.
- Priority in the programming of interventions.
- Discounted price.
- Activation of a discount plan.
Module available for:
- Coding and Marking Systems
- Inspection and Control Systems
- Labelling Systems
